Hey there! Whether you’ve got a question, a suggestion, or just want to chat about your latest purchase, we’re all ears. At FootPulse, we’re not just another faceless online store—we’re a small team of shoe enthusiasts who genuinely care about your experience. In fact, our founder, Alex, still replies to most emails personally. (Yeah, really!)
Honestly, the best way to reach us is by email—we check it constantly, even on weekends. But if you prefer a good old-fashioned phone call or need to send something our way, here’s how to find us:
Fun fact: Our office is right next to a coffee shop, so if you call around 3pm, you might hear the espresso machine in the background. (We’re only human!)
Last month, a customer named Sarah emailed us about wanting wider sizing options. Guess what? We added them within two weeks. That’s the kind of impact your feedback can have—we’re always listening and improving.
Prefer live chat? We get it—sometimes you need answers fast. While we don’t have 24/7 support (we’ve gotta sleep sometime!), our team jumps on live chat during business hours. Look for the little icon in the corner!
P.S. If you’re reaching out about an order, including your order number saves us both time. But no stress if you forgot—we’ll figure it out together.
